| Terms
& Conditions
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Firstly, we would like to draw your
attention to the TERMS
OF USE of this website.
KARIBA HOUSEBOATS
- TERMS AND CONDITIONS
Please read
carefully
We would like you to view your planned Safari as an investment! You
will be investing both your time and money on what, most people
after all, will only do once in a lifetime. We would also like you
to realize that you will be dealing with us directly and not through
an agent, which means we can keep things simple and you get to talk
to the people you are paying money to and not a third party.
When you make your first contact with us, you may be simply
enquiring about a safari or our services and at this time we will
not bother you with a reference number. But, once your enquiry is
with regard payment and cost of a Safari we will issue you with a
unique client reference number that you should then use in ALL
correspondence, including emails. This way we can keep track of
the progress of your dealings with us and with who is looking after
you within the company.
You should note
that communications here in Zimbabwe, and in Africa as a whole, can
be erratic at times and so if you haven't heard from us in a
reasonable amount of time or by when we said we would respond, an
alternative contact office in the UK will confirm for you whether
there is indeed a temporary problem with communications.
Before you actually make
a reservation with us, we will have been in discussion with
you to provide all necessary details about your Safari with a cost
breakdown. Once you are happy and would like to reserve your trip,
please read our Standard Booking Conditions and then provide
us with a clear instruction on your final itinerary decision.
Reservations are then made and held as provisional for a maximum of
14 days.
A provisional booking is confirmed subject to availability
and on receipt of your deposit. On confirmation you will receive a
"Confirmation letter" detailing your final itinerary and
terms of payment for the outstanding balance on your account. We
will then issue you vouchers for any individual activities you have
chosen on your safari on receipt of your final payment.
Our Standard Booking Conditions
are binding in all cases unless otherwise
amended in writing by ourselves. In most cases on safari you will
also be expected to sign individual operator indemnity forms under
which you may surrender certain legal rights - please read this text
carefully.
Read the Standard Booking Conditions...
Only when we have received your deposit will we confirm your
booking. The amount of deposit and terms of payment on the
balance will have been confirmed in the Confirmation letter .
Our usual terms for booking a safari is a
deposit of 10% with the final balance due 45 days prior to
your date of travel. No reservation is confirmed without
prior payment unless agreed to in writing and no vouchers are issued
unless full payment has been received and acknowledged by us.
Your payment can be made using credit card, bank transfers,
traveler's cheques or cash.
Bank Drafts Bank Drafts are often a
cost-effective means of making payment for the larger balance of a
safari arranged with us and were always the traditional payment
method. Funds are held by us in a "client-designated
account". We advise all necessary account details during the
enquiry and reservation process.
Cash and
Traveler's Cheques
We are quite willing to accept cash or
Traveler's Cheques as payment in Zimbabwe for Zimbabwean safaris -
this is often done when making last minute arrangements on the
ground in Kariba or Victoria Falls. Please note that
additional taxes and levies apply for payments on the ground -
Zimbabwean authorities are particularly sticky and a 15% Sales Tax
is an add-on for the client's account. We don't accept Cash or
Traveler's Cheques for safaris in Zambia, Botswana and Namibia.
standard
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Our Standard
Booking Conditions
These conditions are binding in all
cases unless otherwise amended and agreed to in writing by
ourselves. Please note that in many cases on arrival at camp
you will be expected to sign an additional operator indemnity
form in addition to binding yourself to the following
conditions.
Sengwa Safaris.
(the "Agent") accepts bookings on behalf of
affiliates and sub-contractors (the "Company")
subject to the following conditions: A provisional booking
will be held for a maximum of 14 days and is confirmed only
after the Agent receives a completed Enquiry Form or explicit
instructions together with a minimum 20% deposit (in the case
of group bookings or reservations on
"non-preferential" suppliers, the required deposit
will be advised on initial reservation). Completion of the
Enquiry Form or delivery of instructions constitutes
acceptance of these Booking Conditions on behalf of all
persons as may be named in connection with that booking and
all such persons shall hereinafter be referred to as "the
Client". There shall be no binding contract until the
deposit has been paid. Failure to remit your deposit on time
may result in an automatic release of the confirmed space and
the possible inability to reinstate your reservation. When the
company acknowledges receipt of the deposit, it shall be
deemed to constitute acceptance and confirmation of the
reservation. The balance of all monies due in relation to the
booking must be paid no later than 45 days before departure or
the Agent reserves the right to treat the booking as having
been cancelled in which case cancellation charges will be
applied. A Client wishing to cancel a place or places on a
tour must do so in writing delivered by first-class mail, via
acknowledged e-mail or facsimile and the cancellation shall be
deemed to have been made on the date that such notice is
received by the Agent. The following cancellation charges will
be applied: More than 60 days prior to departure: US$150
administration fee plus bank charges 45 - 60 days prior to
departure: 90% refund less bank charges 31 - 45 days prior to
departure: 50% refund less bank charges 0 - 30 days prior to
departure:
No refunds are
given on "no shows" or where a person leaves a tour
before it is due to end. The Company reserves the right to
withdraw any tour option, eliminate any feature, or alter any
itinerary, should local conditions necessitate. The company
reserves the right to refuse to accept or retain any person on
a tour, charter or safari at any time should such person's
physical or mental health and condition, or general attitude
and deportment impede the operation of the tour, charter or
safari or the welfare and enjoyment of other clients. In such
cases, equivalent value substitutes may be offered or
proportional refunds on the total tour price may be made at
the sole discretion of the Agent. Neither the Agent nor the
Company shall be liable for any expenses incurred by the
Client in any such event. Neither the Agent nor Company, nor
any person acting for, through or on behalf of the Company
shall be liable for any loss or damage whatsoever, arising
from any cause whatsoever and without restricting the
generality of the foregoing shall particularly not be
responsible for loss or damage arising from any errors or
omissions contained in its brochures or literature, late or
non-confirmation or acceptance of bookings, loss or damage
caused by delays, sickness, injury or death, whether
occasioned by negligence or not. We strongly recommend that
you obtain the following types of insurance which are
commercially available: Accidental death and disability
Emergency medical evacuation, Major Medical Loss of personal
effects Trip cancellation.
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Conditions of Use
The Lake Kariba
Houseboats Website
Website - Term
and Conditions of Use
Copyright
By accessing the
Kariba Houseboats website you are agreeing to our
terms and conditions as set out below. Please
leave and do not use this website if you do not
agree to these terms and conditions of use.
Content
The material on
this website (the "Content") belongs to
Sengwa Safaris. No Content may be copied,
reproduced, posted, transmitted republished,
uploaded or distributed in any way, and may only
be used for personal, non-commercial use. Changes
to the Content is a breach of Sengwa Safaris
copyright and other proprietary rights.
You may not do any of the following without prior
written permission from Sengwa Safaris:- Remove
the copyright or trade mark notice from the
Content; Redistribute any of the Content
(including by using it as part of any library,
archive or similar); Create a database in
structured manual or electronic form by
downloading and storing all or any of the Content.
Liability
Limitations
The Content is not
intended to address your particular requirements
and is meant for general information only. In
particular, the Content does not constitute any
form of recommendation, advice or arrangement by
Sengwa Safaris and is not intended to be relied
upon by users in making (or refraining from
making) any specific decisions.
Any arrangements
made between you and any third party named on this
website is at your sole risk and responsibility.
Sengwa Safaris makes no warranty that the website
services are free from infection by viruses. To
the fullest extent allowed by applicable law, you
agree that Sengwa Safaris will not be liable to
you and/or any third party for any consequential
or incidental damages (including but not limited
to lost profits, loss of privacy or for failure to
meet any duty including but not limited to any
duty of good faith or for any other indirect,
special, or punitive damages whatsoever) that
arise out of or in connection with the website
services or any breach of these terms by Sengwa
Safaris, even if Sengwa Safaris has been advised
of the possibility of such damages.
This website
contains links to other websites provided by
independent third parties ("Third Party
Sites"). Where possible, Sengwa Safaris will
make clear such links are being made, although
Third Party Sites may be co-branded with Sengwa
Safaris. Sengwa Safaris is not responsible for the
availability or content of Third Party Sites and
will not be a party to, or in any way responsible
for, any transaction concerning services or goods
available from such sites.
Privacy
Policy
Any personal
information provided by you will only be used by
Sengwa Safaris in accordance with our Privacy
Policy Statement.
The Privacy Policy Statement.
This statement does not apply to Third Party
Sites. The following is a summary of the various
ways we treat the information you provide us while
using our website. Sengwa Safaris does not collect
personally identifying information except with
your consent and specific knowledge. We will
not share any of your personally identifying data
for unconnected purposes with any other party
without your explicit permission.
Please be aware
that information you post in our public areas may
be seen, collected and used by others, and may
result in unsolicited messages from other users or
parties. We can't control this; you post at your
own risk. Whilst your individual information is
protected as outlined above, we reserve the right
to use aggregated, anonymous data about our users
as a group.
Changes
to these Terms
We reserve the
right, at our discretion, to change any part of
this website or these terms. By using this
website, you are agreeing now to be bound by those
changes and revised terms.
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